Privacy Policy

Effective Date: January 1, 2022

At T.H.E Film Academy, we’re all about creating that perfect fit for you. And we believe that you have a right to know what information we collect from you when you interact with us and how we protect your privacy.

This Privacy Policy applies to your use of our retail locations, as well as any of our mobile applications, websites, website features, and any other e-interface that contains a link to this Privacy Policy.

We operate a mobile application, website and a physical office.

Collectively the retail locations, our websites and Apps are referred to in this Privacy Policy as the “Services”.

Your use of our Services is subject to our Terms and Conditions.

By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Facebook, Twitter, TikTok, Pinterest, Instagram, Snapchat, and others, that we do not own or control, even if you access them through our Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information.

If you have any questions, please reach out to us at [email protected].

What Information T.H.E Film Academy Collects

Information you provide us:

  • When you create an account.

    When you create an account with us, you provide a name, email address, password and phone number.

  • When you make a purchase or use our Services.

    If you make a purchase, we request information from you to get your measurement, preferences, facilitate the transaction and get the goods to you. This information would comprise among others: collar size and preference, neck size, sleeve length, sleeve-collar length, waist size, shoulder length, back size, chest size, stomach size, bicep size, wrist size, cuff preference, shirt size and length preference, Jacket length and preference, vest size, hip and half-hip width, thigh width, pant/trouser length, crotch size, inseam length; shipping address; information about other people, such as when you direct us to send a gift card. If you provide us with images of your body, we obtain any information that appears on the images, including your body measurement.
    For some online, App, and in-store features, we may ask you to submit (or we may ask your permission to take) a photo of your body, or other measurement of you.
    When you make a purchase, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information.
    Your T.H.E Film Academy account may contain Personal Information, and we may need to access such information from time to time in order to render services tailored to your needs.

  • When you contact us.

    We do everything possible to make sure you have an exceptional experience. If you contact us in person, by phone (calling or texting), email, instant message (including FaceBook Messenger), live chat, our website, through social media or our App, or by some other means, we may keep a record of your contact information and the content of the communication for later reference. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. We also receive responses to any survey that you choose to complete for us.

Information we collect from third parties:

  • Information from third party services.

    Some parts of our Services can be linked to other accounts you have with Third Party Services (“Third Party Accounts”) or you may be able to register for an account on our Services with your Third Party Account. If you connect a Third Party Account to our Services or interact with us through a Third Party Account, we may receive information about you, including your Third Party Account profile information and your photo, and your use of the Third Party Account (for example, if you select a T.H.E Film Academy product to purchase through the account). If you mention us through your Third Party Account, we may collect publicly available information and content related to your comment. If you wish to limit the information available to us, you should visit the privacy settings of your Third Party Accounts to learn about your options.

  • Information from other third parties

    We may collect information about you from other third parties; including but not limited to demographic information, body measurement and combine this information with other information we collect about you.

Information we automatically collect:

  • Web logs and usage information.

    We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, internet protocol (IP) address, URLs of referring/exit pages, and search terms.

  • Mobile device information.

    In-store Wi-Fi. In the event that you connect to our in-store Wi-Fi, we receive information about you and your device, including your device’s MAC address, IP address, received signal strength indicator (RSSI), and technical details about your device such as its operating system, device type (including make and model), and technical capabilities. We will also receive information about how you use our Wi-Fi network while you are connected, including the store location, the areas of the store you visit, the names and/or Internet addresses of the websites you visit and the applications you use, and how long you interact with such sites or applications. If your mobile device is configured to search for available Wi-Fi networks, we may receive information about your device even if you choose not to connect to our Wi-Fi services.
    Our T.H.E Film Academy App. When you download and use our T.H.E Film Academy App, we receive information from your mobile device, such as IP address, device information, and unique device identifiers. We may also receive information about your precise location from your device, but only if you enable location tracking on your device. We may collect location data when your device is near our in-store systems, even if you are not currently using the app. You may turn off this location tracking at any time in your app settings or by disabling Bluetooth on your phone.

  • Information from cookies and other technologies.

    Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us and our service providers to collect information about your actions on our Services. Our service providers may collect information about your online activities over time and across different online Services. Cookies (not to be confused with the sugary morsels) are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your web browser once you leave a website.

  • Information from in-store technologies.

    We may also collect information when you are visiting our stores. Like most retailers, we have in-store video surveillance for security, fraud, and loss prevention purposes. In addition, we analyze videos to help us understand customer behavior and retail traffic within our physical spaces. Our service providers may also collect information about your mobile device from other tracking technologies while you are near or in our stores to help us better understand our customers and how they use our Services.

How We Use Your Information

Generally.

We primarily use your information to provide and enhance our Services and your experience with T.H.E Film Academy. Some ways we may use your information include:

  • to provide, personalize, and improve our products, designs and our Services
  • to communicate with you, including to respond to your comments or questions, and to send you updates on our products and services
  • to understand your use of our Services to help us improve the customer experience
  • to provide you information, recommendations, and marketing materials about our products, designs and our Services
  • if you apply for a job, to determine your eligibility for a position with us
  • for our other internal business purposes

Location.

We may use location information collected from your mobile device to enhance your shopping experience and to provide you with location-based services, such as advertising, search results, and other personalized content.

Photos, Scans, and Images.

When you submit (or grant us permission to take) a photo, body image, or other image of you, we don’t share those photos, scans, or images, or any data captured, with any third parties, but we may use them as described below:

  • to help better understand how a specific role is fit for you.
  • to provide, personalize, and improve our products, designs and our Services

How We Share Your Information

If we share your information, we do so only as described below.

With vendors.

We’ve figured out ways to do a lot of things on our own, but we haven’t quite figured out how to do all of it. We may provide your information to our contractors, agents, and service providers as necessary to enable them to perform certain services for us, including but not limited to:

  • payment processing
  • account registration
  • website-related services, such as web hosting
  • improvement of website-related services and features
  • maintenance services
  • marketing services
  • data analytics

With marketing and advertising partners.

Some of our third-party advertising partners use cookies and other technologies to collect information about your online activities on our Services and across other online services in order to deliver more relevant advertising when you are using our Services or other websites.
You can opt out of receiving personalized website advertisements from the advert partner or your browser, whichever applies.
One of the third party services that we use to track your activity on our Services is Google Analytics. If you do not want Google Analytics to collect and use information about your use of our Services, then you can opt out of it by editing your preference of information collected on Google.
If you would like to opt out of the use of your mobile app activity for targeted advertising purposes, you may do so by visiting your device’s privacy settings (“Limit Ad Tracking” on iOS devices; App Settings for Android devices).

On an aggregated or de-identified basis.

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with service providers or other third parties. These service providers and third parties may also share with us aggregated or de-identified information that they have independently developed or acquired.

With business partners we do not control.

We may work with other businesses from time to time. These business partners may sell items or provide promotions to you through our Services or theirs. We may also provide products or services to you jointly with our business partners. When we do this, we will clearly show you that a business partner is associated with your transaction, and we will only share information with them that is related to the performance of that transaction and or in accordance with your request to share with that partner.

In connection with business transfers.

If the ownership of all or substantially all of our business changes, or we otherwise transfer assets relating to our business or any of our Services to a third party (such as by merger, acquisition, bankruptcy proceeding, or other change of control transaction), we may transfer or sell your information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to this Privacy Policy unless we notify you otherwise.

To protect us and others.

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with any applicable law, court order, subpoena, legal process, or enforceable governmental request; cooperate with law enforcement; enforce or apply this Privacy Policy, our Terms of Use, and other agreements; detect, prevent, or otherwise address fraud, security or technical issues; or protect the rights, property, or safety of T.H.E Film Academy, our employees, our users, or others.

Access to Your Information and Choices You Have With Your T.H.E Film Academy Account

Through your account settings, you can access, view, and edit any of the following personal information:

  • name
  • email address
  • phone number
  • password

You can delete any of the above information, and contact us with questions or concerns about your information, by emailing [email protected]. The information you can view, edit, and delete may change as our Services change.

If you decide you don’t want to receive marketing emails from us, you can opt out of marketing emails in your account settings, click the “Unsubscribe” link in our emails, or email us at [email protected]. Opting out or unsubscribing will not prevent you from receiving emails about transactions you make through our Services or emails in response to a specific request from you, such as password recovery. If you decide you don’t want to receive text messages from us, you can opt out in your account settings. If you wish to stop receiving push notifications from us on your mobile device, you can update your device settings.

We are Committed to Protecting Your Information

We take the protection of your information very seriously. We understand the sensitivity of the information you may give us. Therefore, we take many security measures (physical, electronic, and procedural) to help keep your information safe. For example, we limit access to authorized employees and third parties who are under an obligation to keep all such information confidential. Also, we only allow parties to access your identifiable information for permitted business purposes. Unfortunately, even though we use commercially reasonable efforts to protect your information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.

What we will never do with your data.

  • We will never sell to any third party.
  • We will never leave it unprotected.
  • We will never ignore your wishes.

Your rights

  • You have the right to the correction of any of your records.
  • You have the right to stop direct marketing messages at any time.
  • You have the right to access your records at any time.
  • You have the right to have your records erased at any time.
  • You have the right to request that we provide your details to you or any other service provider.
  • You have the right to complain to your countries data protection regulator.

Information Stored in Nigeria

If you provide us with personal information, you understand that your information may be stored in the Nigeria and other countries that may not or do not provide the same level of protection as the European Union (EU) or United States of America (USA) or any other country that you may be transacting from. By using and accessing our Services, users who reside or are located in countries outside of the Nigeria agree and consent to the transfer and processing of personal information on servers located outside of the country where they reside, and acknowledge that the protection of such information may be different than required under the laws of their residence or location.

Changes to this Privacy Policy

We occasionally review this Privacy Policy to make sure it complies with applicable laws and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit. Your continued use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

Contact Us

If you have any questions about viewing or updating your information, this Privacy Policy, or our privacy practices, please contact us at [email protected].